New UX "TIME" Page Selector Missing Periods

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CalebLee8
CalebLee8 Member, ALL USERS, Community Member, Certified Model Builder Posts: 2 New Contributor
in User Experience

I have come across an issue in our Commissions app where the Time page selector will randomly start showing Quarters & FY only (see attached), when it should be showing all periods including months. There are no filters applied to the selector.

 

CalebLee8_0-1620922258931.png

 

 

I tried turning off the Time (Summaries) level on the selector (and clicked apply) and that worked in designer mode, but once I left designer mode the page went back to showing quarters only. Then spontaneously it will start showing the months again.

 

Has anyone come across this issue or know what might be causing it? 

 

Thanks!

Caleb Lee

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Comments

  • CalebLee8
    CalebLee8 Member, ALL USERS, Community Member, Certified Model Builder Posts: 2 New Contributor

    I reached out to Anaplan support, and they said it is a known issue that will be fixed in the longer term roadmap.

     

    Cause: When grid cards with different time scales are published to a page, the context selector will initially only show the least granular time scale.

     

    Solution: Either add a selector on any card with the granular time scale which will then act as the context selector, or move the cards with a different timescale on a different page.

  • TomasRoscales
    TomasRoscales Member, ALL USERS, Partner, Certified Model Builder Posts: 1 New Contributor

    I have experienced exactly the same problem on the new report pages. And the response from Anaplan support has been the same.

     

    The solution we have found is to use in the same module line items with the QUARTERVALUE and YEARVALUE formulas that always reflect the same data in each month, depending on the quarter and year to which the original source data in months belong.

    TomasRoscales_0-1632911483487.png

    I hope it helps.

     

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