Unable to copy and paste

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htupou
htupou Member, ALL USERS, Partner Posts: 2 New Contributor
in User Experience

Hi

A few of our Anaplan users have reported that they are sometimes unable to copy (ctrl c) and paste (ctrl v) numbers into some of the tables on our new UX dashboards. When they press ctrl v, no numbers are pasted into the table.

 

I have checked that the users have been inputting into user-input purple cells, and I also encountered the same issue myself. I'm a workspace administrator and was using Google Chrome when I was unable to copy and paste numbers into a table.

 

This issue has only started occurring this week for us. Has anyone else encountered this issue before and can it be resolved? Thanks in advance.

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Comments

  • htupou
    htupou Member, ALL USERS, Partner Posts: 2 New Contributor

    Thanks @Misbah for your reply.

     

    I have tried copy and paste directly into the module in the backend of Anaplan and have not encountered this issue, it's only happened in the new UX dashboards. I will try and raise this with support.

  • bkerechek
    bkerechek Member, ALL USERS, Community Member Posts: 1 New Contributor

    Did you ever get help from support for the issue?

  • arpit.khandelwal
    arpit.khandelwal Member, ALL USERS, Partner, Certified Model Builder Posts: 1 New Contributor

    This problem is usually seen when users have selected top levels and they try to input there which they cant. So I particularly give users conditional formatting as yellow at least level if it is input so that they can recognize which cell they can input. Thanks 

  • dan.fleming
    dan.fleming Member, ALL USERS, Partner, Certified Model Builder Posts: 5 Contributor

    @htupou - I have run into this in the past. In my experience, this has always been due to the formatting in Excel or Google Sheets where the spreadsheet is formatted as currency (i.e. Including the $ in the number). If you convert the spreadsheet to a number and drop the currency symbol, copy and paste typically works in the new UX.

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