Error while adding client certificate to anaplan

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sudhakarp
sudhakarp Member, ALL USERS, Certified Model Builder Posts: 3 New Contributor
in Extensibility

Hi,

 

I am trying to add client certificate to Anaplan using Anaplan Administration->Security->Certificates.

Received following error (screen shot attached)

"No active user found with email address <abc@company.com> and tenant id <1214....>"

 

Note: I downloaded SMIME certificate (issued by GlobalSign PersonalSign Partners CA - SHA256 - G2) in .pfx format. Created client certificate.pem and private key.pem using OpenSSL tool. Edited client certificate to only have content starting with-----BEGIN CERTIFICATE-----.  User who has tenant admin access tried to add the client certificate to Anaplan.

Please advise

 

Thanks,

Sudhakar

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  • sudhakarp
    sudhakarp Member, ALL USERS, Certified Model Builder Posts: 3 New Contributor

    @Manuela_Apostol 

     

    Issue  resolved. This was an access issue. After adding my user id to tenant workspace where certificate was added, it worked.

     

    Thanks,

    Sudhakar

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