Excel Add-In OLE Action

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charrington
charrington Member, ALL USERS, GroupMember, Community Member, Certified Model Builder Posts: 3 Occasional Contributor
in Extensibility

Hi All,

 

I wanted to see if anyone has been encountering this issue with the Excel Add-In. Oftentimes members of my team will go into Excel, log into the add-in, and then the whole Excel Application feezes. It freezes for a few minutes and then comes up with a message box saying "Microsoft excel is waiting for another application to complete an ole action" and then resumes normal activity.

 

This happens at least once a day for each member of my team, and I was wondering if this is attributable to the Anaplan Add-In and if there are any tips on how to fix this. Also for more context in case this is relevant, we save all of our Excel files on a shared Google Drive.

 

Thank you in advance for everyone's help!

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  • charrington
    charrington Member, ALL USERS, GroupMember, Community Member, Certified Model Builder Posts: 3 Occasional Contributor

    Thank you so much for your help!

  • charrington
    charrington Member, ALL USERS, GroupMember, Community Member, Certified Model Builder Posts: 3 Occasional Contributor

    Thank you so much for your help! I will see if saving locally helps solve the problem, and if not I will reach out to support.

  • CommunityMember115692
    CommunityMember115692 Member, ALL USERS, GroupMember, Community Member Posts: 1 New Contributor

    This is something we have also experienced / raised support tickets to investigate.

     

    It can be really frustrating as once this happens you are forced to end task on excel as clicking ok on the error message just generates an identical one. This means if you haven't saved the workbooks you were working on you will lose work.

     

    We are not using google drive and I haven't been able to identify when it happens. It's like the process has not got to calling the webpage but that it still knows it should be waiting for one to open.

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