Excel Add-In tab does not appear

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ntnminh
ntnminh Member, ALL USERS Posts: 5 Occasional Contributor
in Extensibility

Hi All,

I am a new user of Anaplan. This is the first time I try to install Excel Add-in.

I have followed all the steps required, up to the point I can see Anaplan Excel Add-In appeared in the Active Application Add-ins list, in Options window of Excel.

I have tried checked/unchecked the box several times in the Excel Add-In dialogue box in order to enable it, but the tab does not appear in my Excel worksheet as expected.

Has anyone encountered similar issue? 

Cheers,

Minh

 

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  • ntnminh
    ntnminh Member, ALL USERS Posts: 5 Occasional Contributor

    Hi Nathan,

    Thanks for sharing your experience.

    At first, I installed with the option for Myself only. It did not work.

    So I uninstalled and re-installed again, with the For Everyone option. It did not work either.

    I have tried re-start computer, restart excel... and the issue is not solved.

    Really dont know what else should I try to get it work.

    Cheers,

    Minh

  • marci.calayag
    marci.calayag Member, ALL USERS, Community Member, Certified Model Builder Posts: 3 Occasional Contributor

    I am getting the same issue. I installed version 3.4 (both personal and all users), enabled the add in in excel options but still cant see it showing in Excel. Is there a know solution to this now?

  • ntnminh
    ntnminh Member, ALL USERS Posts: 5 Occasional Contributor

    Hi,

    I got the support from Anaplan recently and the issue was resolved.

    It was due to an old version of Microsoft NET Framework Set Up. So may be you want to try downloading the latest version (Microsoft. NET Framework 4.8), and install it before installing Anaplan Excel Add-In.

    Remember to remove the current installed Anaplan Add-in before you update Net Framework.

    Hope this help.

    Cheers,

    Minh

  • marci.calayag
    marci.calayag Member, ALL USERS, Community Member, Certified Model Builder Posts: 3 Occasional Contributor

    Thanks @ntnminh your suggestion solved my issue

     

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