Virtual Best Practice: Events, Trainings & Workshops

Work across pods to conduct a customer session - product roadmap, CoE, etc - and invite Anaplan experts that customers would want to hear from to be the resident expert. We don't often get captive time with in-house experts in front of customers unless there's a specific issue to solve or discuss, and this allows their time to scale across customers. This helps facilitate conversations with customers to deep dive into aspects of the session that could deepen engagement and relationship. The New York CS pods held such a User Group on the Product Roadmap, and we've used that as a jumping off point of deeper dive conversation with customers. We are now also working on keeping that group active by posting on a New York User Group Forum on Community.