Anaplan Tableau Connection error

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janicemcgeer
janicemcgeer Member, ALL USERS Posts: 1 New Contributor
in Extensibility

Hi,

 

We have a refresh extract set up between Anaplan and Tableau Server however it's not very stable. 

 

Here is an example of the error message we are seeing:

 

com.tableausoftware.nativeapi.exceptions.DataSourceException: Name: Ajax Module unhandled error Message: {"jqXHR":{"readyState":4,"responseText":"<html><body><h1>504 Gateway Time-out</h1>\nThe server didn't respond in time.\n</body></html>\n","status":504,"statusText":"Gateway Time-out"},"textStatus":"error","errorThrown":"Gateway Time-out","settings":{"logAjaxSettings":false}} Stack: Ajax Module unhandled error: {"jqXHR":{"readyState":4,"responseText":"<html><body><h1>504 Gateway Time-out</h1>\nThe server didn't respond in time.\n</body></html>\n","status":504,"statusText":"Gateway Time-out"},"textStatus":"error","errorThrown":"Gateway Time-out","settings":{"logAjaxSettings":false}} at Object.createError (https://connectors.tableau.com/wdc/2/app/dist/wdc-framework-2.29.latest.min.js:1:1686) at Object._ajaxLibraryHasFailedByDefault (https://connectors.tableau.com/wdc/2/app/dist/wdc-framework-2.29.latest.min.js:1:2522) at Object._processOutput (https://connectors.tableau.com/wdc/2/app/dist/wdc-framework-2.29.latest.min.js:1:3257) at Object.<anonymous> (https://connectors.tableau.com/wdc/2/app/dist/wdc-framework-2.29.latest.min.js:1:4043) at Object.r (https://connectors.tableau.com/wdc/2/app/vendors/lodash/lodash-compat/3.10.1/lodash.min.js:26:189) at j (https://connectors.tableau.com/wdc/2/app/vendors/jquery/v1.11.3/jquery.min.js:2:27309) at Object.fireWith [as rejectWith] (https://connectors.tableau.com/wdc/2/app/vendors/jquery/v1.11.3/jquery.min.js:2:28122) at x (https://connectors.tableau.com/wdc/2/app/vendors/jquery/v1.11.3/jquery.min.js:5:22136) at XMLHttpRequest.b (https://connectors.tableau.com/wdc/2/app/vendors/jquery/v1.11.3/jquery.min.js:5:26030)

 

Things to note:

 

1. Whitelisting is set up correctly

2. Timeout - Tableau Server has a timeout of 30 mins for connections. We get this error after 5 minutes

3. This error doesn't occur at every refresh. Sometimes it works, sometimes it doesn't. 

 

I've tried searching online but can't find anything obvious on what that error means. Anyone seen anything similar or know steps we could try to resolve?

 

Thanks!

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