Customer Success Standard Operating Process Guides (SOPs)

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ashley.gilbert
ashley.gilbert Member, ALL USERS, Employee Posts: 5 Regular Contributor
in Anaplan Community

Customer Success Standard Operating Process Guides (SOPs) outline the purpose, process owner(s), tasks and supporting collateral of work that involves multiple stakeholder groups. The first set of SOPS addresses centralizing operational capabilities, redirecting selling/preselling activities and simplifying the Gainsight Partner+ widget request process. 

If you have any requests for a published SOP to be modified/updated or for additional SOPs to be created, simply download, complete the fields and send this feedback email template! The Customer Operations team will review and prioritize all requests on a regular basis.

If you have any other questions, please reach out to your manager for support or to the Customer Operations team via the #customerops Slack channel. 

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