Anaplan Connector Error

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JaronAnderson
JaronAnderson Member, ALL USERS Posts: 2 New Contributor
in Security

Hi, 

 

I was hoping I could get some help with an issue I have related to a connection between Tableau and Anaplan. 

 

When I run a data extract in Tableau the credential box pops up but remains blank. I've read through a post that has suggested this issue could be related to a proxy server blocking the request to the server. I have shut down the firewall and cleared the cache in my browsers but have had no luck with a fix. I have also noticed that when I conduct a password reset with Anaplan I receive a 404 error message noting that the "Request header is too large", followed by a description suggesting that the server cannot process the request due to a perceived client error. What's interesting here is that I do receive a follow up email noting that my password has been changed. I am not sure if these two issues are related but any help that is available is greatly appreciated. Thank you. Jaron

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  • JaronAnderson
    JaronAnderson Member, ALL USERS Posts: 2 New Contributor

    Hi Jairam, 

     

    Thank you for the follow up here. I did check the SSO and it was not enabled. I did, however, toggle it between true and back to false and did not receive the 404 when I reset my password. 

     

    I checked with the administrator on the model ID and the workspace ID and all remains unchanged there. 

     

    I am still having the issue where the credentials pop-up is blank upon opening. Interestingly, my colleagues with the same user access are able to refresh a tableau extract with no issue. Any idea what might be causing the issue with the credentials pop-up opening a blank view?

     

    Appreciate the help, 

    Jaron 

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