User Facing Login Issues with SSO

royabhishek92
royabhishek92 Member, ALL USERS, Partner Posts: 2 New Contributor
in Security

We have recently enabled SSO Login for our workspaces and using it for a while.

 

Got a strange error this morning and contacted the Support Agent for assistance.

 

It turns out that the account was inactivated  - possibly due to password expiry.

 

Can someone confirm if the Anaplan  Password is still set to auto-expire in 3 months for SSO Login setups as well?

 

Attached the Error User got during Login

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Comments

  • Sheethal
    Sheethal Member, ALL USERS, Partner, Certified Master Anaplanner, Certified Model Builder Posts: 5 Certified Master Anaplanner

    Hi Stacey,

    Even I faced the same issue for one of my users.

    I believe, even for SSO users, if multiple bad logins are attempted (via non SSO users' log in screen), then the security feature of blocking the user kicks in. In my opinion, instead Anaplan should give an error saying that the user is a SSO based user & he/she should use the SSO log in screen.

    With respect to the other point you mentioned, it will make troubleshooting easier if there is a screen which shows the list of such blocked users.

    Sheethal N

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