Excel Add-in 4.3 unable to log in using SSO after applying Microsoft Edge update

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adam.dielschneider
adam.dielschneider Member, ALL USERS, Employee Posts: 5 Occasional Contributor
in Anaplan Community

This item has been identified as an outstanding known issue.  A workaround is provided below.

Issue

Users of Anaplan Excel Add-in 4.3 are unable to log in using SSO after applying update to Microsoft Edge

(Version 95.0.1020.38). The affected user will receive the error message: "The object invoked has been disconnected from its clients. (Exception from HRESULT: 0x80010108 (RPC_E_DISCONNECTED))"
add-in-SSO-error.png

Workaround

This issue has been identified as a bug by Microsoft, installing the latest build of Webview 2 Runtime for Edge will resolve this issue. This can be found on the following link:
https://developer.microsoft.com/en-us/microsoft-edge/webview2/

 

If this workaround is not suitable in your use case, please contact Support at support@anaplan.com.

 

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Internal Reference: XLSX-3701

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