Unable to login when attempting to sign in from bookmarked login page

WillE
WillE Member, ALL USERS, GroupMember, Employee Posts: 5 Contributor
in Anaplan Community

This item had been identified as a known issue and is now resolved. 

Issue

Some users may be directed to https://iam.anaplan.com/login/callback where they receive an "Oops!, something went wrong" message after trying to sign in from a bookmarked page. In the Technical Details on this page, it has the following information:

access_denied: Password login via OIDC-conformant clients with externally-hosted login pages is unsupported. Alternatively, login could have been initiated from the wrong place (e.g., a bookmark).

 

WGEvans_0-1638446162146.png

 

Workaround 

Use bookmarks to permanent Anaplan URLs such as  Anaplan.com, https://us1a.app.anaplan.com/home or a specific model/workspace, you will then be automatically redirected to the login page. 

If this workaround is not suitable in your use case, please contact Support at support@anaplan.com.

 

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Internal Reference: AUTHN-1926

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Comments

  • WillE
    WillE Member, ALL USERS, GroupMember, Employee Posts: 5 Contributor
    This issue has now been resolved

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