Excel Ribbon not shown in Version 4.3 after install

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sgrulke
sgrulke Member, ALL USERS, Partner Posts: 2 New Contributor
in Security

Hello,

 

we have installed and activated Anaplan V4.3 within our environment, unfortunately the Ribbon is not shown. we have managed the Activation of the Add-in as mentioned in some of you FAQ.

 

see attached Failure Message

 

Has anyone a Hint what it could be ??

 

 

Regards 

 

Stefan

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Comments

  • MariusP
    MariusP Member, ALL USERS, Employee Posts: 1 New Contributor

    Hey, have you tried going to Options -> Add-ins, re-enabling Anaplan add-in then restarting Excel?

  • sgrulke
    sgrulke Member, ALL USERS, Partner Posts: 2 New Contributor
    That was the first step, Anaplan is shown as activated in the Add-in List within excel. The Ribbon does still not show up and we get the Failure Report that I attached.

    We block Add-ins via GPO so the exception for Anaplan was done but Anaplan has still blocked content. We would like to know what else is Anaplan using to go forward in using it.

    Does Anaplan use connected Expirience ?

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