Google Sheets Add-on SSO Redirect

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hollernaffirm
hollernaffirm Member, ALL USERS Posts: 5 Occasional Contributor
in Security

Hi,

I'm trying to log into the Google Sheets Connector via SSO. I follow the normal steps; click Log in > Click to Allow Access with my Identity Provider > (new window appears) click Log in with Single Sign-on > enter my email address. After this, the window that prompted me for my email address redirects into the Anaplan web app interface as opposed to giving me access on the Google Sheets Connector. Any ideas?

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Comments

  • josephwood
    josephwood Member, ALL USERS, Partner, Certified Model Builder Posts: 1 New Contributor

    Hi, 

    We had the same issue and managed to fix it by logging in using a private / incognito browser. 

  • JamesPreston
    JamesPreston Member, ALL USERS, Partner Posts: 3 New Contributor

    Have you checked the e-mail address you use for signing on to Google is the same email address you sign into Anaplan with?

     

    If so then as per previous comment raise a ticket with support

  • Ali
    Ali Member, ALL USERS, GroupMember, Employee Posts: 5 Frequent Contributor

    Hi all,

     

    Ive documented this as a known issue with a few workarounds. We are working on a fix for this!

     

    Apologies for any disruption this has caused.

  • EmilyJ
    EmilyJ Member, ALL USERS, User Group Leader, Employee, Community Member Posts: 5 Group Leader - Employee

    I am pleased to confirm this has now been resolved. For any further queries regarding this issue please contact support@anaplan.com

     

    Emily, Anaplan Product Team

  • hollernaffirm
    hollernaffirm Member, ALL USERS Posts: 5 Occasional Contributor

    Amazing! It's working perfectly.

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