Initial User Welcome Email Formatting

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StevenK
StevenK Member, ALL USERS, GroupMember, Certified Master Anaplanner, Community Member, Certified Model Builder Posts: 5 Certified Master Anaplanner
in Security

Anaplan recently updated the formatting of their welcome email when a Workspace admin adds a user for the first time within Anaplan. The email title is "Active your Anaplan Account". 

 

We only allow users to login via SSO in our organization, however, clicking on "Active your Anaplan account" from within the email prompts a user to setup a password. This contradicts instructions we provide internally that a user should login via our SSO link and leads to locked accounts. 

Locked Accounts Issue/Idea: https://community.anaplan.com/t5/Idea-Exchange/See-Locked-Accounts-Due-to-Non-Successful-Logins-in/idi-p/132713

 

The underlying issue is the formatting of the email and where the link takes the user. There should be a unique format that does not prompt a user to set up a password if they've been set up as an SSO user.

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