Fix Excel Plug-In Time-Out

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StevenK
StevenK Member, ALL USERS, GroupMember, Certified Master Anaplanner, Community Member, Certified Model Builder Posts: 5 Certified Master Anaplanner
in Anaplan Community

If a User logs into the Anaplan Excel Plug-in and keeps Excel open, the plug-in will eventually time-out it's connection with Anaplan (30 minutes). If this is done in a short enough time frame, a basic end-user may try to refresh the data. The plug-in does not notify them that they've essentially been "logged out" and it leads to a poor user experience. 

My proposal would be one of the following:
1. Prompt the user to log back in once the 30 minutes of access has elapsed

2. Add a "Re-connect" button once the 30 minutes has elapsed to allow a user to log back in

3. Prompt the user to log back in if they try to refresh the data or add a "reconnect button" when the tab is greyed out. 

I'm sure there are many possible other options but any of  them would lead to a more streamlined user experience. 

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