Application health monitoring

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AaronKoh
AaronKoh Member, ALL USERS, Employee, Certified Model Builder Posts: 2 Occasional Contributor
in Anaplan Community

HyperCare customer(s) are entitled to a number of services as part of application health monitoring. This entitlement provides customer with a bi-annual application health check report on usability assessment and technical model health analysis, monthly application performance reporting, and daily application monitoring.  

Bi-annual health check report

This entitlement provides a bi-annual application health check for a single production-only Anaplan model. The health check will follow an Anaplan best practice evaluation of your model, covering the following themes:

  1. Technical model evaluation, including conformity to recommended technical best practices (in consultation with Anaplan business partner or Anaplan partner)
  2. Usability evaluation, including assessment of navigation and dashboards 
  3. Performance evaluation, assessing the model against optimal performance guidelines

The report will comprise details of the assessment, as well as recommendations for improvements for you to make on your model. Each bi-annual assessment can be focused on a single unique model. 

 

Monthly application performance reporting

A monthly report on performance and usage reporting is provided for showing usage of various models and performance of the models. Various metrics vs trend over time is included in the report to allow detailed analysis of usage and to note where key resources are taken. With this information, performance of the model and users' activity can be presented in a week-on-week or monthly report.

The following highlights the key metrics of the monthly report: 

  1. Model logins: Total number of logins by a user or users for a period.
  2. Dashboard logins: Total number of logins by a user or users for a period.
  3. Model open time: Amount of time it takes for a closed model to open for the time period. (Does not reflect a model already loaded into memory) 
  4. Dashboard open time: Amount of time it takes to open the selected dashboard.
  5. Processing time: Amount of time the system is processing requests. (Does not reflect network latency, or browser or local hardware processing time)
  6. Import and export time: Amount of time the model is processing import and export. 
  7. Model size by time: Trend of model size growth over period.

Using these monthly reports you will be able to forecast application growth and perform capacity planning, identify operations that require attention, and monitor adoption status within your organization.

 

Daily application performance monitoring 

We set up an active alert system that will monitor activities within your models that exceed expected thresholds. When this threshold is exceeded, this will trigger the attention of your HyperCare point-of-contact and your Anaplan business partner. This alert system will allow the stakeholders to stay on top of finding and resolving problems as quickly as possible. We will work with you to understand what parameters you would like to monitor. The following highlights the process flow when a threshold has been exceeded.

  1. Proactive monitoring will recieve an alert when one of its monitored parameters has been exceeded.
  2. Alert is sent to stakeholder. If there is an Anaplan business partner associated with the customer, the business partner will be informed.
  3. A health analysis will be performed. If further escalation is required, it will be initiated.
  4. Root cause analysis (RCA) will be performed and a report will be generated to the customer and Anaplan business partner.

Examples of popular daily alerts to set up:

  • Model open tme
  • Import and export process time
  • Dashboard open time

A HyperCare representative will conduct a discovery session with our customer to determine the required metrics for monitoring. Our goal is to key into the metrics that keep your model and business humming.

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