One-on-one model builder support

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HyperCare customer(s) are entitled to one-on-one model builder support. This entitlement allows the customer to seek advice surrounding functions and model design. For dedicated help on complex topics, that may be deferred to a mutually agreed upon time slot. 

 

One-on-one model builder support

The one-on-one model builder support is for support, guidance, and advice for building and enhancing Anaplan models. This does not cover architectural changes to your Anaplan application. This service can be used by all customer resources who have completed the “Intermediate Model Building” training course (available online, on demand, at no cost). Model Builder support will be available with request communicated in advance. Support discussions covering complex topics/themes may be deferred to a mutually agreed time slot within extended business hours to ensure the appropriate level of support.

 

Anaplan web conferencing capabilities may be used to ensure support is visual and interactive. The Customer Care team will not engage in hands-on build/configuration of customer models. The one-on-one session is limited to five hours per month. This entitlement is dedicated to training and not the hands-on build/configuration of specific customer models. Services must be scheduled two weeks in advance. Travel and expense for onsite travel will be invoiced separately.