Support Enablement Toolkit
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nathan_lopez_1
Member, ALL USERS, GroupMember, Employee Posts: 1 Master Anaplanner of the Year
In an effort to strengthen the relationship between Support and the Field, the Customer Care team has put together a comprehensive set of resources to help provide guidance on the best ways to handle things like workspace provisioning, escalations, accessing and communicating within a support case. It also addresses common issues and troubleshooting so you can better answer customer questions.
In case you didn’t know, it is required that all customer-facing employees review the Support Enablement Toolkit.
Your Call-to-Action:
- Access on Learning Center and examine all materials by July 31st, 2020
- Contact Customer Care for any questions
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