Notes from Customer Care Team Meeting - 08/05/2019

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dana.petroff
dana.petroff Member, ALL USERS, Employee Posts: 5
in Anaplan Community

Attendees:  Eric, Nathan P, Lee, Jake, Branden, Rich, Sali, Anne, Dana, Natacha,

Date/Time:  August 5, 2019

  • Everyone is in the office this week!
  • First time we did not need Webex

 

Hot Customers:

  • BT: issues with their workspaces and this is pre-production
  • BT IT Team – openreach. Justin in working on this from Level 3 perspective
  • Dtech Escalation – came in over the weekend (BP used the correct process)
  • Raised last December??

Level 1

  • 1:30pm next Monday, Anne has interview
  • Shell users showing up in Penguin workspace
  • Security issue – Warrick Brown/Andy Goulding. Getting together with Lindsey
  • Are the users out of the Random house tenant
  • Figure out how to get them fixed – working on communication with Lindsey
  • What is the next best move? Need to put them in a Shell workspace
  • Multiple ideas on how best to

Sharing data with spouses is not allowed, and is a term offense

Level 3

  • Sali and Rich in office!
  • 95 in Queue
  • Release on the 10th – lots of bug fixes.
  • Testing Rollback scenarios
  • Core 16 on August 17th
  • InfoSec release – want to put in another release here…soon.
  • Extending windows – for the 17th?? They have to give a month’s notice, but not sure if its on time.  About the backups on DC5 for the 24th Release?
  • Interviewing – referral for Gurion on London office recruit
  • Pipeline – took a year+, to get the requisition in Singapore. 2 more hires in Q3.
  • Decide where the next requisition is going to be placed – ask Praveena who is in APAC.
  • Pipeline in London – need a site manager to get a desk in London. Won’t move forward on recruitment.
  • Heidi has one – losing that desk.
  • Chris’s is coming on for HC. Presence in London is TBD.  He wouldn’t need a permanent position (per Lee).  Doesn’t start until 9/16
  • Ksenia’s backfill, may be taking over the desk.
  • Nikki, out of York office is the Global APAC/EMEA.

Lee

  • Ended the H1 at 104 – Amazon came in!
  • Onboarding Customers

Dana

  • Schedule team meeting with (Jon)
  • Platform Capacity Model – enablement sessions
  • Good to do an overview of that model, touch on it
  • Model Analysis Tool – Stephen Brook and Jon Sandles, and Nina, get together on

Eric

  • IP Whitelisting information is gone
  • Posted on community, behind login
  • Took 1.5years
  • Went out Friday, provisioning is under control
  • Dave Morton – IT applications toolkit. Lists approved/unapproved toolsets
  • READ THE EMAIL
  • Unapproved will not be available with use of Customer data. Your connection will be cut.
  • Up to Managers to Flag these – Evernote (pre-sales is going to be able to use this)
  • Appeal process, if someone is using an unapproved tool, you can appeal.

Anne

  • Potluck lunch
  • Tomorrow, lunch is being brought in
  • Wednesday
  • All day H1 H2 glance, Twins game
  • Wednesday, just a half day, to do a 9box (in Minnetonka)
  • Wants everyone to be a part of it!
  • Expect everyone has done their own agenda
  • Pending Level 3 summit, pending Darren, assuming there is still budget
  • Week of November 4th
  • Q2 – release coming in August
  • ELT – ½ day with Christophe next week. CS day offsite
  • Louis and Anne are splitting the time – ANYTHING SPECIFIC? Skip level, larger team.  What is the best use of the time??
  • ELT happy hour for the interns (Wed) –
  • Wed morning, they will present

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