Notes from Customer Care Team Meeting - 08/12/2019

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dana.petroff
dana.petroff Member, ALL USERS, Employee Posts: 5
in Anaplan Community

Attendees:  Nathan Lopez, Nathan Price, Lee, Sali, Rich, Jake, Branden, Jacobi, Anne, Denae, Natacha, Dana

Date/Time:  8/12/19, 8:00am

 

Hot Customers/Topics

  • Google – did we check? Tested and confirmed that they are good.  Anne received an escalation.
  • Anything from the release? –
  • Branden – issue with Gwen, and setting up meeting for today.
  • Release Saturday, ended 80mins early. Why didn’t the services come back up immediately?
  • Amgen thing – with Scott before he was out. We provided a workaround, but they do not find it acceptable.  They closed it, but they are having issues again.  Data Mapping issue.  Escalated to Christophe.  If it is a bug, and we provided a workaround, what is the next step?  Anne following up with escalated email chain.

Level 1

  • One candidate to replace Vinita while she is out
  • Lightning conversation – Adam is the SFDC rep from Level 3. Branden will forward the invite
  • Usage on splunk dashboard – send Anne the usage report
  • What is the plan and the best practice? Send with insights or recommendations
  • Anne – interview with Ashwaria today on behalf of Level 1
  • Couple of interviews set up.

Level 3

  • First round interview for London – last week.
  • Pipeline requisition

Lee

  • Ding, final interview (Ksenia) does not speak French
  • Biz case for Hypercare (DANA) –

Lopez

  • All sorts of various projects he is supporting

Price

  • Model Analysis Tool – D’Andra gets a demo of the model analysis tool
  • Forecasting and Capacity Planning Tool

Dana

  • Cost information
  • HyperCare biz case/model updates
  • Customer and Partner Dashboards

 

Denae

  • GTM stream – Anne have a conversation with the team
  • Frustration on lack of visibility
  • Claire (from Product) has not been involved with GTM stuff
  • Feedback – product knows a lot about

ELT

  • Make sure, Branden, Lee, Anne – at the Networking event tonight
  • Print off job descriptions – product support analyst, support analyst, Hypercare Analyst
  • Customers and partners in attendance as well
  • Tomorrow the team is wearing the black tshirt
  • Doing another order for APAC (both Nathans need shirts)
  • Wednesday is ELT internship presentation
  • Eric and Nina are out this week (Nina out Wed/Thu)
  • Christophe, Simon, Mark, Marilyn
  • Christophe (330 on Thursday)

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