Excel Add-in 3.2 displays Refresh failed error after refreshing worksheet/workbook

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xiangxin_tan
xiangxin_tan Member, ALL USERS, Employee Posts: 5 Master Anaplanner of the Year
in Anaplan Community

This item has been identified as an outstanding known issue.  A workaround is provided until the issue is officially fixed.


Issue

After importing data into Excel successfully from a module which goes over 2^31 (2,147,483,648) cell count, Excel Add-in Version 3.2 will display Refresh failed error after refreshing worksheet/workbook.

Refresh failed for worksheetRefresh failed for worksheet

Refresh failed for workbookRefresh failed for workbook

 

Workaround

Reduce module cell count to be below 2^31(2,147,483,648).

If this workaround is not suitable in your use case, please contact Support at support@anaplan.com.

 

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Internal Reference: XLSX-2473

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