Excel Add-In v2.6/v3.0 and Powerpoint Add-In v1.4 login via SSO fails after December 7th release

natacha_ohayon
natacha_ohayon Member, ALL USERS, Employee Posts: 5 Master Anaplanner of the Year
in Anaplan Community

This item has been officially fixed.

 

Excel Issue

When logging into Excel Add-In 2.6 or Excel Add-In 3.0 via SSO, it will fail with the following error:

 

2.6_3.0_SSO_Error.png

 

 

Workarounds

1) Migrate to Excel Add-In 3.3 (preferred)

  • Please note there may be some migration work required if you are currently on version 2.6.
  • Please note that if you are currently on version 3.0 and have linked formulae to other workbooks, you may experience row shifting.

Or,

2) Use basic authentication. Have a Workspace Administrator mark you as an exception user in the Users tab of an Anaplan model. Note that exception Users should only be used for emergency or support situations and therefore the number of exception users should ideally be kept to a minimum. Please consult your IT department to find out if this is a suitable approach. Further details can be found in the following link: Link 

 

Powerpoint Issue

When logging into Powerpoint Add-in 1.4 via SSO, it will fail with the following error:

 

 

Screenshot 2019-12-11 at 1.37.19 PM.png

 

 

Workarounds

1) Migrate to Powerpoint Add-In 1.5 (preferred)

Or,

2) Use basic authentication. Have a Workspace Administrator mark you as an exception user in the Users tab of an Anaplan model. Note that exception Users should only be used for emergency or support situations and therefore the number of exception users should ideally be kept to a minimum. Please consult your IT department to find out if this is a suitable approach. Further details can be found in the following link: Link 

 

 

Please read:

See https://community.anaplan.com/t5/Releases/What-s-new-Excel-and-PowerPoint-add-ins-and-a-new-version-of/ba-p/54853

for details on Excel Add-In 2.6 and 3.0 migration and deprecation and Powerpoint Add-In 1.4 migration and deprecation.

 

If these workarounds are not suitable in your use case or if you have additional questions, please contact Support at support@anaplan.com.

 

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Internal Reference: INFOSEC-6774

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