64 bit Office

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cpcusf
cpcusf Member, ALL USERS Posts: 1 Not applicable

Our company recently upgraded to Office 365 64 bit version. Before upgrading the 32 bit version of the Anaplan Excel plug in was removed from the computers. After the upgrade, I downloaded the 64 bit Anaplan Excel plug in to install on the user's computers. Each time the install fails, saying "Install ended prematurely, please try again later". The plug in partially installs, the tab is there in Excel, once a user logs in all other buttons are unavailable.