Virtual Customer Engagement Skills Playbook

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ashley.gilbert
ashley.gilbert Member, ALL USERS, Employee Posts: 5 Regular Contributor

Working in a remote world changes how we interact with each other and our Customers. We want to ensure that all of our Customer interactions are dynamic regardless of the medium of engagement.

We believe that in order for our organization to thrive and meet our goals during this time of uncertainty, our teams must be responsive, purposeful and iterative. The Virtual Customer Engagement Playbook focuses on job-embedded skills that promote this outcome.

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