AgentsASA formula
Options
damianAP
Member, ALL USERS, Employee, Certified Model Builder Posts: 5 Contributor
When working with some of our Call Centre customers, I'm seeing use of AgentsASA being used, whilst we have the Agents formula it would be good to have the AgentsASA as a formula to use.
The definition of the formula is not too dissimilar to the Agents as it uses ASA rather than SLA.
I've attached the Agents and AgentsASA formula from a commonly used Call Centre Excel add-in.
Tagged:
1
Categories
- All Categories
- 2.3K Anaplan Community
- Academy
- Anaplan Talent Builder
- Model Design Course
- The Anaplan Way
- Archive
- 2 Idea exchange
- 62 Enterprise Scale
- 1.1K Extensibility
- 21 Intelligence
- 1.6K Planning & Modeling
- 331 Security
- Community Connections
- Connections
- Experiences
- Groups
- Personas
- Employees
- CS Toolkit
- Customer Care Center
- Forums
- Academy & Training
- Community Feedback & Updates
- Japan
- Anaplan Community Japan
- Anaplan Community Japan Knowledge Base
- HyperCare Japan
- JP-Central
- Support-Japanese
- Partners
- Partner Leadership Council
- Partner Product Council
- 724 Platform
- Anapedia
- App Hub
- Centers Of Excellence
- Extensions
- Planual
- Platform Updates
- 724 User Experience
- Profile Builder
- Resources
- Anaplan Advocates
- Anaplan Live!
- Community
- Community Advancement
- Community Connections
- Partner Program
- The Official Master Anaplanner Program
- Videos
- Welcome to the Anaplan Community!
- Success Central
- Support
- Case Portal Link
- Common Support Questions
- HyperCare Redirect
- Known Issues and Workarounds
- Support test page
- SupportFAQ
- Survey
- 2 Training Day Takeaways