Excel Add-in Connection -Refresh workbook fail

Options
chengchenggan
chengchenggan Member, ALL USERS Posts: 5 Occasional Contributor
in Extensibility

Hi,

 

I created a Multi-Sheet connection (5 tabs). After reopened the file, I found Excel Add-in cannot find the module used when I try to refresh all tabs with one click.

Could you kindly tell me how to solve this issue? 

 

Thanks,

 

chengchenggan_0-1611884398694.png

 

Tagged:

Comments

  • chengchenggan
    chengchenggan Member, ALL USERS Posts: 5 Occasional Contributor

    Thanks Jared. 1) I have the access to the module . 2) the module doesn't change in both Anaplan and Excel. 3) The password doesn't change.

     

    Today I reopened the file, the connection is back to normal. But sometimes Excel cannot identify all Multiple-sheet connections needed to be refreshed. For example, 3 tabs come from the same module, only 2 are linked to refresh. I didn't change the format of the module in Excel.

     

    How to avoid this connection issue? 

     

     Thanks!

     

    chengchenggan_0-1611957074426.png

     

  • chengchenggan
    chengchenggan Member, ALL USERS Posts: 5 Occasional Contributor

    Customer Support team reviewed my case. I'm using the early build version of the Anaplan Excel addin 4.x (4.0.2.257).  There have been some refresh issue that has been resolved in the latest version of the addin 4.1.2.295.   

     

    After reinstallation, the refresh is working fine for now. 

     

    chengchenggan_0-1612295040399.png

     

Categories