Subscribing to Labels

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emilydunn
emilydunn Member, Administrator, ALL USERS, Community Member, Community Pioneer Posts: 5 Master Anaplanner of the Year
in Anaplan Community

One of the best ways to stay connected to what our Community members are saying about a particular product or feature is to subscribe to the label being used in various discussion styles within the Community. A majority of the labels used in Community align to taxonomy and labels used in other areas of Anaplan. This document will review how to subscribe to a label and how to manage your notifications for the label subscription.

Forums

One of the most popular areas of Community, the forums is how our members ask questions or get help.

To subscribe to a label in forums:

  1. Sign in to the Community.
  2. Navigate to Forums.
  3. Select a forum(s). If you’re a product manager, click Anaplan Platform.
  4. From the Labels section, click on one of the labels.
  5. At the top of the page, a box will appear which says: Showing topics with label ___. Subscribe to this label.
  6. Click Subscribe.
    • If you are still on that page and do not wish to subscribe to that label any longer, click Unsubscribe.

Idea Exchange

Our customers, partners, and employees are always willing to provide us with useful insights and improvements for the Anaplan platform. As such, the Idea Exchange is a great tool to see what ideas they have.

To subscribe to a label in the Idea Exchange:

  1. Sign in to the Community.
  2. Navigate to Idea Exchange.
  3. From the Labels section, click on one of the labels.
  4. At the top of the page, a box will appear which says: Showing topics with label ___. Subscribe to this label.
  5. Click Subscribe.
    • If you are still on that page and do not wish to subscribe to that label any longer, click Unsubscribe.

Note: If you want to subscribe to a label used in multiple areas, you will need to subscribe to the label in each area. For example, subscribe to the Administration and Security label in forums and subscribe to the Administration and Security label in Idea Exchange.

Manage Subscriptions

To view and manage your Community subscriptions:

  1. Sign in to the Community.
  2. Click on your avatar.
  3. Click My Settings.
  4. Click Subscriptions & Notifications.
    • My Subscriptions: Manage (see and delete) your subscriptions – labels, messages, topics, etc.
    • Notification Settings: Manage how and when you receive notifications about your subscriptions.

Slack Integration

We have integrated our Community with Slack to enable you to receive notifications from Community, search and engage with the Community directly from Slack.

To add the Community by Khoros Slack app to your Slack apps:

  1. Sign in to Slack.
  2. In the Apps section, click Add (the plus sign).
  3. Find and select the Community by Khoros app.

The Community by Khoros app displays in your Apps list:

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The Community by Khoros app includes 3 sections:

  • Home
  • Messages
  • About

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From within the Slack app Messages tab, you can:

  • Receive notifications
  • Reply and kudo community messages
  • Search the community

To configure your Slack notification settings:

  1. Go to your Community by Khoros Slack app and click Home.
  2. Click User Settings to open your community Subscriptions & Notifications preferences.
    emilydunn_12-1613183175569.png
  3. Uncheck the Turn off Slack notifications option to receive notifications via the Slack app.

You will start receiving community notifications via Slack for your board, post, and comment/reply subscriptions and @Mentions under Messages.

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Participating in the Community via Slack

After the Community admin has installed Community by Khoros Slack app and granted you permission to use the Slack app, you can perform several, basic community tasks. 

  • Reply and Kudo community messages
  • Search the community
  • Get help for the Slack app

Reply and Kudo community messages from Slack

Community messages display in the Messages section in Slack.

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For each message, you can:

  • Reply: Type your response in Slack and post to the community. You can reply only once to each notification. After you reply once, the Reply option disappears. You can only reply again to this thread from Slack if a new notification comes in.
    emilydunn_15-1613183339458.png
  • Kudo: Click Kudo to like a post or comment. You can kudo a message only once.
    emilydunn_16-1613183379538.png

Search the Community from Slack

You can perform simple community searches directly from Slack. 

Note: All searches are scoped to the entire community, not to individual boards or categories.

To invoke a community search, you use slash commands, as follows:

  1. Go to the Messages section of the Khoros Communities Slack app.
  2. Type “/community search” and click or press Enter.
  3. The Search window opens:
    emilydunn_17-1613183480229.png
  4. Enter a search query and click Search. The results display:
    emilydunn_18-1613183537326.png

    Note:  Community Search in the Slack app returns up to 30 search results, with up to 10 results per page. It does not search Anaplan.com or help.anaplan.com.

  5. From the search results page, you can:
    • Click any result to visit that page on the community. 
    • Click the username of the post’s author to open that member’s profile page.
    • Copy the community link and paste it into another Slack reply.

Have questions? Connect with the Community team on the #anaplan-community Slack channel.

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